If you are ordering a Team Banner as defined in the first FAQ, the watermarked sample you have chosen will be modified for a final proof after purchase is made.
Nothing goes to print without your final, emailed approval*. Please PROOF READ carefully. Your Team Banner cannot be responsible for spelling errors, etc. once approved.
General Communication/Non-Responsiveness: We make every effort to deliver your proof in a timely manner according to our published turn-around times (FAQ #2). Your Team Banner will not be responsible for orders delayed due to lack of response throughout the order process. This includes communication BEFORE and/or AFTER we send your proof approval. *Failure to approve a final proof by designated cut-off time will delay shipment by 1 business day for each business day not approved up until 5 business days. If you have not responded to our attempts to reach you via email or phone within 5 business days, the proof is considered “approved” and the order is sent to production as is. Once a proof is sent to print, no further changes can be made; order is complete once we ship.
All Other Products:
Customizing team colors, backgrounds, name styles and other aspects of your team banner can take a significant amount of time. In either case, because of our fast turn-around and the volume of banners we produce, we are only able to work on paid orders. For Custom Team Banner orders, you are welcome to indicate on your order form which design elements you prefer from as many samples as you like. We are happy to combine your requests into your own unique look. And don’t forget, you likely think we’re pretty good at this already or you wouldn’t have read this far in the first place. Seriously, our goal is to “WOW!” you – not take your money and run. We want you to be so excited about your experience with us, you tell others about us and come back next season.
If you have checked out after 2pm Friday your proof may begin production on Monday (holidays excluded). If you have any questions, feel free to Contact Us and we will be glad to help.